Call Center

  • We work with an established Call Center outsourcing business to provide our clients with the best technology and most reliable access in the event of a medical emergency
  • Izinga Access (Pty) Ltd is an independent business process outsourcing company, established in 1996, with extensive experience in customized call center outsourcing.
  • Approximately 3.6 million families have access to the 24hr call center, which receives around 194 000 inbound calls per month. 84% inbound calls answered in 20 seconds (industry service level norm 80/20).
  • Backups are via Real time replication off-site.